We’re here to help

Every health test includes 30-days free access to our health and wellbeing platform “The Meal Planners”. After the initial 30-days free access, the subscription continues with a monthly charge of £2.99 unless you choose to cancel. This is displayed during purchase and you will have also received a welcome email with details on how to get started and creating your profile. You will also be reminded on email prior to your first payment being charged.

Some of the key benefits of your subscription are;

• Expert curated health programmes guaranteed to improve your health
• Plan your weekly meals in a few clicks with our online meal planner app
• Get access to our fully qualified Nutritionist & GP team
• FREE access to the “Add 10 years to your life eBook”
• Exclusive access to health guides & advice

We’ve tried to make it as easy as possible for customers to view and manage their subscription. Customers can resume, skip, or cancel their subscriptions, and they can manage their payment methods and shipping address.

However, if you no longer want your subscription, please follow these steps to cancel;

1. Log in to your customer account here.
2. Click on Subscriptions.
3. Select the subscription you wish to cancel.
4. Under Overview, click on Cancel subscription.
5. In the Cancel subscription dialog, click Cancel subscription to confirm.

Once confirmed, a banner will display indicating that the subscription has been cancelled. Please note that cancelling a subscription cannot be undone, and billing and delivery will end immediately.

How the Meal Planners has helped our customers;

If you're dealing with food sensitivities, you may find it challenging to eliminate certain foods while maintaining a balanced and varied diet. That’s where our expert meal planning can help! Our online meal planner provides carefully crafted recipes to ensure that you enjoy a varied and nutritious diet, even while avoiding problematic foods.

Gut-Boosting Recipes: We’ve got thousands of recipes that include gut-friendly ingredients, such as fermented foods, prebiotics, healthy fats, and probiotics, to support your digestive health.

Easy-to-Follow Health Programmes: Our team of experts have created a range of simple 4-week programmes to keep your meals balanced and full of nutrients. Each recipe, created by our team of certified Health Coach and Nutritional Therapists are designed to nourish your body and support digestive health.

We understand that eliminating certain foods can be tough, but with our programme, we aim to make it easier to stay on track while ensuring that you get the nutrients you need for general health and well-being.

Our hair sensitivity test process is designed to keep costs down, minimise our carbon footprint and get your results to you as quickly as possible. Therefore we don’t send a physical test kit, which means you can send us your sample NOW!

Simply follow these steps and our lab team will start the testing process as soon as your sample arrives.

1. Activate your test here and add your unique reference number which is in your order confirmation email.
2. Send your sample: we’ve included some simple instructions here. Send your sample TODAY!
3. Receive your results: we’ll email and text to let you know we’ve received your sample safely, and send your results PDF by email 3-5 days later or in just 2 working days if you purchased our Fast Track service.

Useful links:

If you want to check if your sample has arrived then just click this link and enter your unique reference number and it will give you a live update.

If you have purchased a blood intolerance or allergy test, a home collection kit will have been shipped to you. You should have received a Royal Mail tracking number which you can use to track here. Royal Mail's Tracked 24 service aims for next-day delivery, including Saturdays. However, it's important to note that this is a delivery aim, not a guarantee, and it can take up to two working days.

We’ve made it really easy for you to check if our lab has received your sample. Just click this link and enter your unique reference number and it will give you a live update.

Samples can take 3-7 working days to arrive by post, however they occasionally take longer. If you have sent your sample using Royal Mail tracked delivery then you can check your tracking here to see if it’s arrived at our lab.

When your sample arrives at the lab our quality assurance team will make sure that your sample is labelled correctly and has enough sample for us to test. If we see any issues a member of our team will reach out to you.

Once your sample passes through quality assurance and is logged into our system, you’ll receive an email confirming that it’s safely received. Your results will be available within 3-5 days of receipt or in just 2 working days if you purchased our Fast Track service.