Hey, how can we help you?

Once you place an order with us, you’ll receive an activation email that includes your unique reference number and a link to get started.

You just need to enter a few details then you’ll receive full instructions to guide you through the next steps and send your sample back to our lab.

You will receive a mailing slip with your unique reference number and barcode on once you've activated your test online.

However, if you don't have a printer please carefully and clearly write your unique reference number and name in block capitals onto a piece of paper and attach it to the sample packaging before you return it to us.

There's nothing more we love than to hear from our customers. We want to help as many people as possible improve their health. We give everyone the opportunity to leave an honest and genuine review of their experience. With over 7,000 5-star reviews we know we get it right a lot of the time. To leave a review on Trustpilot, please use this link.

We want you to have the best experience with Check My Body Health. Returns rarely happen, but we do have a policy in place.

Sensitivity Test (hair sample) Refunds:
If you change your mind within 14 days of placing your order, simply contact our customer service team at refunds@checkmybodyhealth.com within this period to initiate the refund process. If you have been sent a physical product please ensure that the items are in their original condition, unused, and in the original packaging. Once we receive and inspect the returned items, we will process your refund promptly. Please note that shipping fees are non-refundable and return shipping costs are the responsibility of the customer. Your satisfaction is our priority, and we strive to make the return process as smooth as possible.

Allergy & Intolerance Test (blood sample) Refunds:
You may change your mind about whether to proceed with an order provided that you do so within 14 days of placing your order. Provided that you return the test kit to us at your own cost, we will issue a refund minus £20.00 cost of the kit and postage fee. Your right to change your mind and receive a refund ceases automatically once you have either unsealed or otherwise used the test kit, or a period greater than 14 days has elapsed since you received the test kit. Refunds will be processed within 7-10 working days of your kit being returned.

Supplement Refunds:
You may change your mind about whether to proceed with an order provided that you do so within 14 days of placing your order. Provided that you return the product to us at your own cost, we will issue a refund minus £6.99 cost of the product and postage fee. Your right to change your mind and receive a refund ceases automatically once you have either unsealed or otherwise used the product, or a period greater than 14 days has elapsed since you received the product. Refunds will be processed within 7-10 working days of your product being returned.

If you have ordered multiple tests, you can return all samples to us using a single envelope, provided that each individual sample is packed in a separate bag or envelope and is clearly labeled with its respective name and unique reference number.

Once your samples arrive at our lab, our team will check them and mark them as received. Our system will then send you an email and SMS to confirm we've safely received your samples.

Our customer promise comes with every sensitivity test. At Check My Body Health, we don’t just aim to deliver value - we promise it. If you don’t feel the benefits or see positive changes after your elimination diet, our Customer Promise has you covered.

To be eligible for a refund or website credit you must follow an elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary.

You can download our food diary template here.

The food diary will be examined by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, please provide an explanation and the details listed below and we will review your request. We will provide you with access to the wider services detailed in our promise and provide you with the value you came to us for.

- Name used to purchase
- Email address used to purchase
- Website order number or Groupon redemption code
- Transaction amount
- Date of purchase
- Full six week food diary

You could help a friend or family member take the first step toward feeling better and get rewarded for it too. It’s a win-win!

When they order using your unique link, they’ll receive 15% off their first purchase, and you’ll receive a £10 gift card to spend at popular spots like Amazon, Starbucks, Just Eat or Deliveroo.

There’s no cap on how much you can earn, so the more you share, the more you’re rewarded!

You can join by clicking the share button after your purchase, or by filling in this quick form.

As soon as we receive your sample in the post are team will check your sample and book it in. At this point you will receive and email and/or SMS notification.

If there are any problems we'll reach out to you.

For sensitivity test results using a hair sample: You will receive your results PDF within 3 working days of your sample arriving at our lab and your "sample received" notification being sent.

For allergy & intolerance test results using a blood sample: You will receive your results PDF within 3 working days of your sample arriving at our lab and your "sample received" notification being sent.

We've made it super easy to resend a copy of your results.

Simply click here and enter your unique reference number (URN) and click "Download your results".

Please check your junk folder in case the email goes in there.

If you still can’t find your "results ready" email or you would like to change the email address your results go to please get in touch via our LiveChat or email results@checkmybodyhealth.com

We are open 5 days a week, Monday-Friday from 8am to midnight.

If you want an immediate answer you can call us on 0808 164 7993 or use our live chat.

It's not a problem for our team to update your email address if you've entered it incorrectly. Please email support@checkmybodyhealth.com and one of our customer support team will correct your information and will send you a confirmation email once they've completed it to make sure you are not worrying.

We've made it easy for you to upgrade your test at any point whether you've received your report or not.

If you haven't activated your test yet, if there is an upgrade available you will be asked during the test activation stage. You'll also have the chance to upgrade when you receive your results report.

If you have a payout due, firstly thank you so much!!! It means so much that you referred us to someone. To get your payout please follow these steps;

Step 1: Check Your Email
You should have received an email notification about your payout from our referral partner Social Snowball.

Step 2: Choose Your Payout Method
Click the link in the email to access your redemption portal, where you can select from multiple payout options.

Step 3: Redeem and Earn!
Enter your credentials and redeem your earnings.

If you have any trouble or need further assistance, please don’t hesitate to get in touch. The best way to get in touch is by live chat or telephone.

We appreciate you taking the time to inform us of an issue you have experienced with our service. We aim to constantly improve our service, so your feedback is important to us.

For all customer complaints, we would like you to send in your complaint with full details to complaint@checkmybodyhealth.com

Please include the nature of your complaint providing as much information as possible so that we are able to help you the best we can. Complaints are best handled in writing as it gives you the opportunity to include as much information as possible and put your points of view in an organised manner.

We would like to reassure you that all complaints are handled by both the complaints team and the  Head of the customer service.

Normally all complaints are dealt with within a period of 2 working days and if at any time this may be longer, we will endeavor to update you immediately.

Thank you for your patience and understanding.