FAQs

Yes you can. Please just follow the instructions within your Groupon email and complete our Submission Form. We don’t apply any expiry dates and will honour all Groupon purchases provided it is still a valid order and you haven’t cancelled or requested a refund.

There is no physical kit that’s sent out to you. Once you’ve completed your order please following the on screen or emailed instructions and send us your hair sample to the address provided.

You do not need any special packaging to send your sample in, just place your hair into a small sealable bag clearly stating your redemption code and name in a secure mailing envelope.

Please remember to pay for the correct postage as we cannot be responsible for mail without a stamp.

Addressed to the following:

Check My Body Health
Testing Suite 7, The Old Granary,
Northampton, NN4 8HP

You should receive your results within 3-5 days from receiving your “sample received” email notification. If you haven’t received any correspondence from Check My Body Health then please check your email SPAM or JUNK folder as sometimes our emails can go into this area.

Please be aware that different methods of post can take different lead times to arrive. USPS delivery times for addresses within the U.S. vary by shipping service, from overnight with Priority Mail Express, to over 5 days with Parcel Select Ground.

Please use the following link to view more information provided by the United States Postal Service: 

If you have ordered multiple tests, you can return all samples to us using a single envelope, provided that each individual sample is enclosed in a separate bag or envelope and is clearly labeled with its respective name and redemption code.

As soon as our lab has received your hair sample we will send you a confirmation email. We aim to provide your results within 3-5 days of you receiving this email.

If you haven’t received any correspondence from Check My Body Health since placing your order please check your  SPAM or JUNK folder as sometimes our emails can go into these folders. Please don’t hesitate to get in touch if you feel it’s been longer than this as our support team can check the status of your order and resend your results if available.

Tests from different companies will often return different results. This is because in order to be able to accurately compare two tests it is imperative that everything remains exactly the same, including the type of test, the equipment used, the manufacturer of the test, the test protocol and the reporting ranges. If one variable is different tests are not comparable. 

This will not have any effect on the results.

Yes, that will be fine as long at it is only you that uses it. 

You do not have to cut hair, it can be pulled out from the root. 

Your hair does not have to come from your head. It can come from your leg, arm or even chest. Please do not provide pubic hair.

No they are not painful at all.

Optimum nutrition during pregnancy and breastfeeding is vital for mother and child. To reduce any possible risk to the mother or baby, it is our protocol not to offer tests, advice or lifestyle changes during pregnancy and/or breastfeeding.

We do not test on children under the age of six. This is a company policy and one, which we have put in place for two reasons; first and foremost we feel it is essential that any symptoms being experienced by young children should be looked into and explored by a physician. Secondly the body, including the digestive system and immune system, of an infant or toddler is still going through rapid development and change.

We offer a broad range of health tests. Our most comprehensive test is the Body Intolerance Test, which analyses 1,200 different items.

You can view what items are tested on each individual test page.

If you need any further information about any of our tests, please don't hesitate to reach out to our team of customer care advisors.

You can eat any items, which are shown as having no reactivity, except any known allergies or intolerances.

An elimination diet is the removal of intolerant or problematic foods and drinks from your daily diet. It is conducted over a short period of time, normally around 4 weeks. In certain cases a person may be recommended to conduct a longer elimination diet, however generally around 4 weeks is sufficient time to get good results. At the end of this period you can reintroduce items one by one at the same time as monitoring your symptoms and general wellbeing.

Metal toxicity is the build-up of large amounts of heavy metals in the soft tissues of the body. The heavy metals most commonly associated with poisoning are lead, mercury, arsenic and cadmium. Exposure usually occurs through industrial exposure, pollution, food, medication, improperly coated food containers or the ingestion of lead-based paints. Symptoms vary between the different types of heavy metals.

Non-food items can, just like food items, cause the body to react, which leads to the production of symptoms such as headaches and fatigue. It is important to note that this is not an allergy test and therefore any known pollen, dust mite or mold allergies may or may not come up in this test.

Sensitivity NOT Allergy

It is important to reiterate that this test is NOT for allergy. It is easy to confuse allergy and sensitivity or intolerance as the different terms are often used interchangeably, which leads to misinterpretation. Allergy and sensitivity are not the same. Of course if someone is allergic to a food item it could be described as
being ‘sensitive’ however as a health condition allergy is different from sensitivity or intolerance.

There are a couple of fundamental differences between allergy and sensitivity; having food sensitivity may be uncomfortable and cause symptoms that, whilst annoying, embarrassing or even debilitating, do not have the potential to be life-threatening like those caused by food allergy; food sensitivity can also change over time, it can often be overcome through implementation of a food elimination diet and/or improving gut health, however food allergy tends to be lifelong.

The physiological process, which takes place in the body during an allergic reaction, is also entirely different to that of sensitivity. An allergic reaction involves the immune system and cells called antibodies, whereas this is not involved in sensitivity. Hair testing does not test antibody levels therefore this is why it cannot be used to test for allergy.

Food sensitivity should not be confused with food allergy. This test is for food sensitivity ONLY.

Food allergy symptoms include coughing, sneezing, runny nose/eyes, itchy mouth/eyes, swelling of the lips/face, rashes, worsening of eczema and/or asthma, wheezing, breathing difficulties, vomiting, diarrhoea and, in rare cases, anaphylaxis. Testing for food allergy can only be done through a blood, skin prick or patch test.

Food sensitivity happens when the body has difficulty digesting a particular food. Having food sensitivity can cause symptoms such as bloating, bowel movement changes, headaches and fatigue. It can also contribute towards symptoms experienced by those with chronic conditions such as irritable bowel syndrome, chronic fatigue, arthritis, autism and ADD/ADHD.

We can only process refunds for customers who have paid directly through our website. For customers who have purchased directly on our website we offer a 100% moneyback guarantee.

Please see our refund policy page for full information.

Yes. Due to the sensitive nature of your results and our data protection policy you must be able to provide your name, email and redemption code to discuss your order so please have these ready. We can accept enquiries via email or live chat.

You may have a known allergy; so let’s help you to interpret sensitivity results to this item.

Scenario 1: The item you are allergic to shows as a moderate or high reactivity item. This means that as well as a food allergy you have food sensitivity. If you have already removed this item from your diet you do not need to take any action. If you have not removed it previously, it is worth considering doing so, however we would not recommend reintroduction following the elimination diet.

Scenario 2: The item you are allergic to shows as a no reactivity item. This means that you do not have food sensitivity to this item however the result does not question or contradict the presence of your food allergy to the item. It does NOT mean you should reintroduce the item to your diet, you should respect the symptoms or test results you have had previously with regards to allergy.

Remember this test does not test for allergy.

Everyday Foods
It is common for a food item consumed in the daily diet or very frequently, to test as a moderate or high sensitivity item. This can happen with food sensitivity and may be due to the body suddenly struggling to process or breakdown particular constituents of the food. This could be caused by overconsumption of a food group or could be down to an imbalance in gut bacteria or the presence of low-level inflammation in the gut.

Whatever the cause do not despair. We are talking about food sensitivity and NOT allergy; therefore completing a food elimination diet with subsequent reintroduction can help. This may mean you need to eliminate a favourite food or staple in your diet for a period of weeks but you will be able to reintroduce the
item. Eliminating food items for a period of time can allow the gut time to ‘rest’ from trigger foods and the reintroduction of items can allow you to assess how a food or food group makes you feel.

Gut Nourishment
In most cases carrying out an elimination diet is enough to improve symptoms and allow for a greater understanding of any foods, which aren’t agreeing with the body. It is also worth considering the nourishment of the digestive tract and addressing any gut bacteria imbalances to further improve gut function and reduce digestive symptoms.

We are open 7 days a week!
Monday-Friday is 8am to 6am
Sat & Sun 12pm-8pm

You can email us at info@checkmybodyhealth.com
or call us on 08081647993 (Mon-Fri 8am-10pm)