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FAQ

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There is no physical kit that’s sent out to you. Once you’ve completed your order please follow the emailed instructions and send us your pet’s hair/fur sample to the address provided.

You do not need any special packaging to send your pet’s hair/fur sample in, just place the sample into a small sealable bag clearly stating the redemption code, pet’s name and the order name in a secure mailing envelope.

Please remember to pay for the correct postage as we cannot be responsible for mail without a stamp.

Addressed to the following:

Check My Body Health Testing Suite 7, The Old Granary, Northampton, NN4 8HP

You should receive your pet’s results within 3 working days of receiving your “sample received” email notification. If you haven’t received any correspondence from our team within 2 weeks of sending us your pet’s sample then please check your email SPAM or JUNK folder as sometimes our emails can go into this area.

Please be aware that different methods of post can take different lead times to arrive.

As soon as our lab has received your pet’s sample we will send you a confirmation email. We aim to provide your results within 3 working days of you receiving this email.

If you haven’t received any correspondence from Check My Body Health then please check your email SPAM or JUNK folder as sometimes our emails can go into this area. Please don’t hesitate to get in touch if you feel it’s been longer than this as our support team can check the status of your order and resend if necessary.

No, they are pain-free and simply require a small sample of hair or fur.

Medications or supplements being taken will not affect the testing results. Your pet can continue with any medication or supplements they are taking on a routine basis.

You can take the hair sample from anywhere on your pet’s body. Brush with a clean comb/brush, cut, or gently pull. Whatever is easiest for you and your pet. The root is not required.

Whilst we allow blood allergy and intolerance testing from the age of 2 and above, there is evidence to show that allergies are not fully developed until the age of 7. Our advice would be to check with a medical professional before purchasing.